Enable Text to Pay to Streamline & Modernize the Borrower Experience

Streamline payment processes, improve customer satisfaction, and increase revenue through more timely payments.

EarnUp Text to Pay - pay your mortgage by text

Meet borrowers on their mobile device with Text to Pay

With a staggering 98% open rate, texting has surpassed phone calls and emails as the preferred customer support channel. 

By implementing Text to Pay services, mortgage servicers, including default and specialty servicers, can streamline their payment processes, improve borrower satisfaction, and potentially increase their revenue through more timely payments.

This technology aligns with the growing trend of mobile-centric financial management, making it a valuable addition to a servicer’s payment options.

Improve operational efficiency​

Reduce Customer Service Calls
By providing a self-service payment option and real-time payment processing, Text to Pay can significantly reduce call center volume.

Automate Processes
Text to Pay automates payment reminders and collection, which streamlines operations for mortgage servicers.

Promote Recurring Payments
Leverage Text to Pay as a campaign to increase recurring autoplay via ACH.

Enhance self-serve functionality

Expand Payment Options
The service allows borrowers to choose from various payment methods such as Apple Wallet, Google Pay, ACH, or debit cards.

Automate Reminders
The system can send text reminders based on due dates and account information from the borrower portal.
 
Single Sign-On (SSO)
To streamline the user experience, borrowers can use their existing portal credentials to authenticate Text to Pay transactions.

Improve payment collection

Reduce Delinquencies
Text to Pay can help decrease delinquencies by up to 50% through advanced notifications and reminders. 

This ensures borrowers are promptly alerted about upcoming payments, reducing the likelihood of missed or late payments.

Faster Receivables
By simplifying the bill payment process, Text to Pay speeds up receivables and improves cash flow for mortgage servicers.

Enhance the borrower experience

Convenience
>80% of Americans text regularly, making Text to Pay a familiar and convenient option for borrowers

This allows them to manage their mortgage payments directly from their mobile devices, which aligns with modern consumer preferences.
 
Real-time Confirmations
Borrowers receive instant confirmation texts after making a payment, providing peace of mind and reducing inquiries to customer service.
 
Flexibility
Text to Pay offers borrowers greater control over how they receive and pay bills, improving overall satisfaction with the mortgage servicing experience.

Continue digital transformation

Promote eBilling Adoption
Offering Text to Pay can encourage borrowers to adopt other digital services, such as customer service chat and paperless statements.

Attract Mobile-First Users
Text to Pay caters to mobile-first and mobile-only users, which helps servicers stay competitive in an increasingly digital market.

Platform Integration

Works seamlessly with existing mortgage servicing platforms and customer portals.

Millennial & Gen Z Appeal

Appeals to a more broad demographic and satisfies expectation on access to service

Reduce PCI Compliance Burden

Self-service payment links reducing the need to take card details over the phone.

Improve Satisfaction Scores

Extends offerings to include professional services and democratizes access to financial expertise

Frictionless Borrower Experience

One click sends borrowers to a secure payments page eliminating the need to rememer account number or reset password.

Unify Customer Experience

Borrowers can access consistent information whether they're using the text service or online portal.

Ready to discuss Text to Pay?

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The Financial Stability Automation Platform is not a substitute for financial advice from a professional who is aware of facts and circumstances for a specific situation, and EarnUp Inc. is not providing any financial advice through the Financial Stability Automation Platform.  The Financial Stability Automation platform should not be used to make any credit, lending, or other financial decisions.

AI Advisor is not a substitute for financial advice from a professional who is aware of facts and circumstances for a specific situation, and EarnUp Inc. is not providing any financial advice through AI Advisor.  AI Advisor should not be used to make any credit, lending, or other financial decisions.