How it's done today
Today, this effort requires a very manual lift with too many barriers to intervening on behalf of your borrower-customer thoughtfully. Workout solutions and reporting back to the investors are tedious, if not near-impossible processes lacking data-driven, digital engagement tools.
Bridge the gaps in how it’s done today with timely outreach
Data-driven insights, delivered through EarnUp’s GetAhead Dashboard, can signal ahead of potential issues, inform on when to engage with a borrower on potential workout opportunities, and flag when a portfolio is at risk.
Minimize servicing costs
- Reduce labor costs through better prioritization of borrower outreach, digitized data collection & communications
- Digital payments may reduce costs associated with paper payment solutions
- Reducing delinquency saves money
Expand revenue channels
- Access to borrower portfolio detail provides robust insights for investor reporting
- Increased scalability and efficiency of servicing operations (ratio of loans: personnel)
- Automated payments platform can mitigate the risk of costly missed payments and save a borrower from the fees associated with late payments
Retention, cross-sell
- Increase recapture and cross-sale opportunities with regular borrower-level data
- Mitigate customer delinquencies
- Forecast potential risk and identify prevention strategies
Self-service portal
- Visibility into debits and payments status
- Proactive, data-driven communications
- Advanced real-time customer support (most common q’s, loss mitigation, etc.)
Benefits to your customer
- Increased visibility and manageability of debts
- Borrower control provided with a self-service portal
- Flexible scheduling to make it easier for customers to control their cash flow and make payments on-time
Learn more
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All images are used for illustrative purposes only and do not represent actual customer data.